Patients Charter

  • You will be greeted in a courteous and welcoming manner.
  • You have the right to expect confidentiality at all times. A separate room is available for confidential matters. Prior notice is required.
  • The doctors aim to see patients as soon as possible. Where appointments are made you will be seen within twenty minutes or informed of any delays.
  • You have the right to information about your health and we encourage you ask questions.
  • We operate flexible system whereby people can be seen on the same day wherever possible.
  • You will be offered advice on how to maintain good health and avoid illness.
  • We offer a comfortable environment including facilities for less able people, children must be under parental supervision at all times (the practice will not accept responsibility).
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