In registering as a patient you agree to keep appointments when booked (or cancel, giving adequate notice of at least 2 hours). You also agree to behave in a social acceptable manner at all times. Repeated non attendance at appointments will almost always result in your removal from the practice list.We are now using a new text messaging service which will give you prior warning for an appointment which is booked. It also allows you to cancel the appointment if you do not require this. Please make sure we have your correct mobile phone numbers so that you can make full use of this service.
Please note that one appointment is booked for each patient. If more time is required please inform the receptionist at the time of booking the appointment. It is important that you inform us of change in contact numbers or address. If you are under the care of a hospital or are awaiting an appointment, please notify them too.
The practice operates a zero tolerance policy in respect of aggression and violence. Any patient who commits a violent or aggressive act towards staff or other patients whilst on surgery premises or on the telephone will be removed from the practice list and reported to the police is appropriate. The practice will report the incident to PSCE and a request made for the removal of the patient from the practice list with immediate effect.