We always try to give the best service possible, but there may be times when you feel this has not happened. If you have a complaint regarding the practice please put it in writing and address it to the Practice Manager.
If you feel unable to discuss your complaint with the practice, you can direct your complaint to : The Complaints Department, NHS Leeds, North West House, West Park Ring Road, Leeds, LS16 6QG Tel: 0113 3057370. NHS Leeds will then undertake the complaint handling on your behalf. Alternatively you also have the right to approach the Ombudsman whose contact details are: The Parliamentary and Health Service Ombudsman, Millbank, London SW1P 4QP Tel: 0345 0154003.
The Patient Advice and Liaison Service(PALS) provide confidential advice and support to assist you through the complaints procedure. They can also provide information about the different services available from the NHS. You can contact PALS at North West House, West Park Ring Road, Leeds, LS16 6QG Tel: 0800 0525270.
This information is also displayed in the waiting room.
If you require medical advice when the surgery is closed please visit NHS 111. This will guide to the most appropriate service for your problem. In the event of a medical emergency or life threatening situation phone 999 or go directly to the nearest Accident & Emergency Department. Call 111 if it’s less urgent than 999.
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